ITS VoIP - Voice over IP Offerings
Voice over IP (VoIP) has emerged as the platform of choice for telephony. There are tremendous differences in manufacturer's approach to VoIP and consequently their product offerings. ITS offers VoIP solutions from Digium and ShoreTel as well as managed VoIP solutions for customers who want all of the VoIP features and benefits but don't want to purchase a system. Contact ITS today to find out more about Digium, ShoreTel or our managed VoIP offering!
Why are companies choosing VoIP over traditional PBX systems?
- Reduced system management costs - VoIP systems are managed with web browsers enabling internal staff to do moves, adds and changes (MACS)
- Increased worker productivity through features that allow users to work remotely, on the roadand
- Increased worker availability with features such as find me and user configurable call routing
- Advanced call reporting
- What percentage of calls are being answered and how many go to voicemail
- How many transfers is it taking for callers to reach their destination
- How long an average call is for an individual or group
- Accurately bill back calls to departments and/or individuals
On the fence about VoIP?
Many companies want the features of Voice over IP but are afraid that a VoIP system is too difficul to manage, not reliable enough or fear that their network can't support VoIP. The keys to a successful Voice over IP deployment are proper assessment of the envionrment that the system will be installed in and designing a system suited to a company's specific needs.
What should a reputable VoIP vendor offer?
- References of happy VoIP customers
- Voice Readiness Assessments
- Expertise in both telephony and networking
- Demonstration of the VoIP system's main features before you make a purchasing decision
- Provide a solution that is highly resiliant and explain how your phones will stay up during various outages (power, circuit, etc.)